APRIL 7, 2018



Sparking Change: Nation’s First....(cont.)

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Appointed by Governor David Ige in 2015, Nacapuy set out his first initiative to consolidate the State’s two IT departments, Office of Information Management Technology and the Information and Communication Services Division, and merge them under one umbrella called the Office of Enterprise Technology Services.

“After studying and analyzing the IT resources the State already had, I thought this was a great opportunity to leverage resources to improve and enhance business operations.  This

reorganization centralized and better synchronized our modernization and workforce development efforts while ensuring continuity of service and security,” he explained. 

Nacapuy had no prior relationship with Governor Ige and becoming a political appointee is Nacapuy’s first experience working in state government.  “I wasn’t interested in politics; I was more interested and focused in doing a good job in what I was tasked to undertake, which was to modernize the State’s IT infrastructure.  However, I’ve learned that politics is just part of the job,” he said.

 “Clearly, we had a big agenda, transforming a very antiquated, obsolete core IT infrastructure in state government. I was looking for someone with private sector expertise who could really take the lead in helping us to transform and upgrade our State’s IT system. Todd was clearly able to capitalize on the benefits of technology and apply it to our IT infrastructure to ensure that our public servants have the best tools to deliver more with less. He’s been very innovative and proactive in moving the State forward,” said Gov. David Ige.

One of the biggest reasons he left the private sector was to help transform government.

 “Becoming a CIO was never a goal, but the Governor told me the State needed help and I thought this was a great opportunity to change the State of Hawaii,” Nacapuy said. 

“Taking the job gave me the ability to shape the future of Hawaii and make it better for my son who was yet to be born after a few months I accepted the job.  But, it also meant having the ability to create workforce development for people in the tech industry who are living in the mainland and want to come home,” said Nacapuy who describes himself as a technical leader and not a managing CIO. 

State Senator Glenn Wakai, Chair of the Committee on Economic Development, Tourism and Technology, first met Nacapuy when he was first nominated to be CIO, three years ago. "If we are going to reinvent government, we are going to do so with technology and Todd's leadership. He is the most unconventional bureaucrat in Hawaii," says Wakai, "Todd brings private sector ideas and expectations into government. I call him 'Mr. Excitement' because he offers a dynamic plan for change and delivers on his promises." 

“There are CIO’s that are technical and there are CIO’s who only manage.  In my personal opinion, the technical CIO’s are the ones that are more successful and are able to accomplish more.  In the end, they are the ones who are able to deliver on projects that are on time and on budget,” he explains.

One of Nacapuy’s other goals was to change the culture of IT workers in Hawaii by ramping up workforce development in IT and creating career pathways for state employees. 

Filling IT positions in Hawaii, however, has been challenging.  When Nacapuy took the job, there were 37 job openings and filling those positions was no easy task.  The pool of candidates was small because of the technical qualifications needed for the job.

Because of the challenges, Nacapuy turned to a modern and progressive platform to recruit employees.

“We found that a lot of folks in IT were not looking to work in state government. So, we chose to use LinkedIn as a marketing tool.  Today, we receive 60 plus resumes for every job post that we post on LinkedIn,” he explains. 

Working with LinkedIn gave ETS the opportunity to re-brand and re-position itself as the premier place to work in IT.

Along with modernizing the State and using modern platforms, a major must-do item was putting all 18 departments on one email system.  “Before I arrived, email users were on nine different systems.  In six months, we migrated 12-thosuand people to Microsoft Office 365, a modern platform which includes tools that allow employees to work more efficiently.”

Unchartered Territory

For the first time in the State, a digital signature service was launched across departments statewide within the executive branch.  ESign Service allows employees to sign documents electronically, giving users the ability to sign documents remotely and on the road.  Since eSign was launched, there has been more than 344,000 transactions.

“The return on investment using eSign is significant.  Not only do we save time in manual processes with this digital tool, we save money through associated savings in the use of paper and ink.

“Documents are tracked and secured while in transit.  Someone can find out where his or her document is and call where it’s held up,” he explained.

 It’s also great for the environment – more than 107,000 pounds of water, 9,000 pounds of waste, and 35,000 pounds of wood are saved.

Earlier this year, ETS launched its IT roadmap -- the first of its kind in the nation.  It tracks more than 400 IT projects, accounting for nearly half a billion dollars in IT spent yearly. The roadmap visually shows and tracks where each IT project is, whether it hasn’t started yet, whether it’s behind, on track or ahead of schedule and completed. The roadmap is accessible to the public and can be found on the ETS website. 

“When I first looked at this project, it was viewed as an impossible task.  It would take a lot of time to develop and understand the details and intricacies of each state department’s information.  But with coordination and cooperation with the executive branch departments and agencies, we began building the statewide IT Strategic Roadmap and completed it in a year.

“I am most proud of the IT roadmap project because it represents many values.

We know who’s accountable for it, the timeline for these projects, which are on time and on budget.  It creates a level of transparency that has never been seen within our state government,” explains Nacapuy. 

“We needed a visual tool that allows employees see where we’re going and what their overall goals are.

“It provides a strategic, structured manner of governing changes.  It changes the way the State does business, making it the most efficient and transparent in the country.  The roadmap allows all businesses to see what kind of projects are on the horizon and see if they are interested in doing business with the state.”

Hawaii’s IT Future

“My hope is that Hawaii’s IT workers will be paid the same as their mainland counterparts.  There’s such a huge disparity in salary,” he said.

He believes that the goal to pay State IT workers more is attainable by investing more in employees.

“When I first started in the State, $2 million were spent each month on consultants; and sometimes consultants were hired to manage other consultants.  If the right talent is recruited to do the work and they are paid a higher salary, the return on investment will justify the salaries,” he explained.

According to the National Association of State Chief Information Officers (NASCIO), the average tenure of a public sector CIO is 20 months. “This is partially because, in most states, the CIO is an appointed position, meaning state CIOs typically lose their job when there’s a change in power,” NASCIO explained. 

At three years as the State of Hawaii’s CIO, Nacapuy has already exceeded the average tenure of state CIOs.

“There’s still a tremendous task ahead to modernize Hawaii’s aging IT infrastructure,” he said. “My focus is doing the work, continue to be innovative and bring the State into the 21st century.”

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