Social Security to Serve Clients Online and By Phone

by Jane Burigsay

Social Security remains committed to providing uninterrupted benefits and vital services the public relies on, especially during the current COVID-19 pandemic. Despite challenges government and businesses face at this time, we want people to know that Social Security remains ready and able to help clients by phone with most Social Security matters.

Clients can speak with a representative by calling their local Social Security office or our National 800 Number, 1-800-772-1213.

Local representatives are available to take client calls Monday through Friday from 8:30 am to 3:30 pm from their Social Security offices in Honolulu (1-855-572-4879), Kapolei (-855-572-4866), Hilo (-855-572-4863), Wailuku (1-855-572-4863) and Lihue (1-855-325-4842).

Although our offices are not providing service for walk-in visitors, we may be able to schedule an appointment for limited, critical issues if we cannot help someone by phone and if they cannot get the information they need or conduct their business online.

We encourage everyone to call or take advantage of our secure and convenient online services on our website,, to:

  • Apply for RetirementDisability, and Medicare benefits,
  • Check the status of an application or appeal,
  • Request a replacement Social Security card (in most areas),
  • Print a benefit verification letter, and
  • Much more.

Most businesses with SSA can be done online but we know that many people still rely on phone or in-person help. That’s why we want people to know they can still count on us by phone.

Moreover, we know that getting medical and other documentation can be difficult due to the pandemic. Social Security can continue to extend deadlines wherever possible.

Jane Burigsay is a public affairs specialist for the Social Security Administration.

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